Frequently asked questions

• I’m not big on technology. Am I able to start using Promobox without help?

  Yes, you sure can use the Promobox without any special IT skills. You just plug in the power, attach the Promobox to the screen with a HDMI cable (we’ll send you one for each player), and attach the Ethernet network cable. The network cable is the same kind you use with your computer.

• How long am I engaged to use the Promobox service?

  After a one month free trial you can stop using the Promobox anytime you want. Just send us an e-mail or make a call. The last monthly service fee is charged for the ongoing month when you send us the e-mail to stop the service.

• The device is attached to the network. Is it safe to use Promobox?

  All data is SSL encrypted, which is the same security that banks use for their Internet services. No need to worry for breaches, we’ve made sure that its secure to use the Promobox system.

• Will the screen go black if the Internet connection is down?

  The Promobox downloads the material to its own internal memory and plays it from there. The network is needed only when uploading new material or editing the existing playlist. If the network goes down the Promobox will play the material it has already downloaded to its memory. After the network connection is back up the Promobox will automatically check if there’s new material or changes made to the Promobox system.

• Can I use a 3G or 4G connection to connect my screens to Internet?

  Yes, you can but you should consider couple things. First of all, you can’t connect the USB modem directly to the Promobox. You need a 3G router that you plug in to the Promobox with a cable. Also the data plans can be expensive. HD video and image material used these days can be quite large. Even though there’s data traffic only when uploading the files or making changes to the playlist, you should keep this in mind when making your mobile data plan.